FAQs

General Questions

Why is there cracking on my scoring job?
What is banding?
Why does my business card crack around the edges?
What is the term rich black and how do I get it?
How do I export a .pdf correctly?
How do I make sure my blues do not come out as purple?
Can I submit multiple files in one document?
What is overprint and how can it ruin my file?
Should I send a proof or a sample file?
What resolution should my file be?
What color mode should my files be?
How can I avoid transparency issues?
How should I set up my bleed and crop marks?
What type of files can I send?


Why is there cracking on my scoring job?

When a job is coated with UV then scored and folded, the job may begin to crack. During use, the cracks will become bigger, and the ink may start to chip off. Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.


What is banding? 

Many things can cause banding. Banding can be caused by the program that is exported from, such as InDesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area, will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.


Why does my business card crack around the edges? 

Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors. This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.


What is the term 'rich black' and how do I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
We recommend using: C-60 M-40 Y-40 K-100.
This will give you a deep, dark, rich black.

How do I export a .pdf correctly?

Adobe PDF Preset is set to: 'Press Quality'
Compatibility is set to: Acrobat 4 (PDF 1.3)
Compress Text and Line Art is set to: Off


How do I make sure my blues do not come out as purple?

When using a blue in your design, always make sure to leave at least a 30% different in your Cyan and Magenta values.
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amount of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0


Can I submit multiple files in one document?

We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file. Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.


What is overprint and how can it ruin my file?

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.


Should I send a proof or sample file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed. DO NOT send files that you do not want printed.


What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around. We only accept 300 dpi files and no less.


What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur, and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.


How can I avoid transparency issues?

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.


How should I set up my bleed and crop marks?

Bleed must extend further than the cut line. Using one of our PIOB Certified Templates can help you visualize this. Please keep all text and anything you do not want cut at least .125" away from the cut line.


What type of files can I send?

We recommend saving as a .PDF
You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png.
We prefer that you send. PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

Shipping Questions

Do you offer split shipment?
Do you offer a weight and shipping guide
What type of shipping weight and shipping guide do you offer?
Can I use my own UPS shipping account number?
Do you offer special boxing?
Will you combine shipments?
Do you provide shrink wrapping?
If I am outside the US, am I responsible for custom fees?
Do you ship to P.O. addresses?


Do you offer split shipment?

Yes, additional fees do apply. Simply check split shipment when you check out. You will also need to send your shipping information to: splitshipment@lewiscolor.com. You will need to include the order number with your email.


Do you offer a weight and shipping guide?

We do not provide a pricing or weight list but you may get immediate shipping pricing on our website when placing an order.

What type of shipping services do you offer?

We currently only use UPS to ship our packages. Larger orders can go via truckline, but you must get a custom quote. Contact your customer service representative for more information.

Can I use my own UPS shipping account number?

Unfortunately, at this time, we do not offer that option. All orders must be shipped out using our shipping account.

Do you offer special boxing?

No. Our standard brown boxes will be used to ship your orders.

Will you combine shipments?

No. Each order is processed on its own, therefore each order has its own shipment.

Do you provide shrink wrapping?

No. Shrink wrapping is an additional service that you can select when placing your order.

If I am outside the US, am I responsible for custom fees?

Yes. All international customers are responsible for paying the custom fees (ie: taxes, duties, etc.) to UPS upon receiving the order. We will only charge our customers for shipping fees.

Do you ship to P.O. addresses?

No. Our shipping service, UPS, will not ship to PO Box addresses and therefore, we cannot ship to a PO Box.